Terms & Privacy

At Corela Systems we respect your privacy. Here we explain what information we handle, what we use it for and how we protect it.

We distinguish between two things: information about people who visit this site, and information a company entrusts to us when we work with it.

This site has no form. If you write to me on WhatsApp or by email, your name, your phone number or email address, and whatever you tell me in the conversation are kept.

We use that information only to reply to you and to talk about your operation. We do not sell it or share it with third parties outside the provision of the service.

To understand how the site is used, we measure visits with Vercel Web Analytics, the statistics tool of this site's hosting provider. It does not use cookies or identify visitors.

For each page view, the following is recorded: the page visited, the site you came from, your approximate country, region and city, your device type, operating system and browser, and the date and time. To count visitors without identifying them, a temporary code is used and discarded after 24 hours. The data is used only as aggregated statistics and does not reveal who you are.

We use these statistics only to understand how the site is used and to improve it.

During the diagnosis and implementation we handle information about your company's sales operation: your contact database, your conversations with leads and your follow-up history.

That information is yours, not ours. We use it exclusively to provide the service you hired. We do not use it for other clients, we do not analyze it for our own purposes and we do not share it with anyone.

You can ask us for a full export of that data at any time, during the service or after it ends, at no cost. You can also ask us to delete it.

Your data is stored on third-party platforms we use to operate, located outside Costa Rica:

• The CRM and automation platform where your system lives
• The hosting provider for this website
• Meta, when communication takes place over WhatsApp
• Artificial intelligence providers, if you hire the AI assistant

We only work with providers that meet recognized security standards. If you want to know exactly which ones we use in your case, we will tell you.

If you hire email campaigns, messages are sent to contacts from your own database and always include a visible option to unsubscribe. We do not buy or use third-party lists.

Contact information from people who write to us is kept for as long as there is a business relationship or interest. A client's operational data is kept for as long as the service lasts and is deleted thirty days after it is handed over when the service ends. You can also ask us to delete it sooner.

At any time you can ask us what data of yours we hold, ask us to correct it, ask us to delete it, or withdraw your consent to its use.

Write to us at felipe@corelasystems.com or on WhatsApp at +506 6364 6570. We respond within ten business days at most.

We may update this policy. Any change is published on this same page with its date.

This site does not use advertising, analytics or third-party tracking cookies.

If that changes in the future, you will be asked for consent before they are activated.

By using this site you accept this policy.

These terms govern the relationship between Corela Systems and the companies that hire our services. By hiring us, you accept these conditions. If anything is unclear, write to us before hiring us.

Corela Systems is the trade name under which Felipe Corella, an individual domiciled in San José, Costa Rica, provides lead management and automation services to businesses.

• Custom CRM: a system to organize your contacts, leads and opportunities according to how your company works.
• Follow-up automations: automatic messages and reminders to follow up with your leads and clients.
• AI assistant: an additional service with a separate monthly fee.

The scope, deliverables and price for each client are defined in the proposal you accept when you hire us. We serve companies in Costa Rica, the United States and Canada. The service and support are provided in Spanish or English.

The assistant is connected to your CRM. You can ask it about your contacts, opportunities and notes, and it answers based on that information. It does not search for or use information from the internet. To work, it processes your CRM data through artificial intelligence providers.

We recommend it mainly for the administrator or the sales manager, because it has access to all the information in the CRM. Like any AI tool, it can make mistakes: verify important information before making decisions based on it.

The service has a one-time implementation payment and a monthly fee, according to your proposal. Prices do not include VAT. Clients in Costa Rica are charged 13% VAT on the invoice. You can pay in colones or dollars, via SINPE Móvil, bank transfer, or PayPal. Payment details are included on each invoice. The monthly fee is paid in advance, at the start of each period. For clients outside Costa Rica, the price is quoted in US dollars and the payment method is agreed in the proposal.

It covers the initial setup work and is non-refundable, even if you cancel during or after the implementation.

We work with companies willing to use the service for at least three months, because that is a reasonable amount of time to see results from a follow-up system. If you need to cancel earlier, we do not charge penalties or the remaining months.

If a payment is more than 10 calendar days late, we may suspend access to the service, and we reactivate it upon receiving payment. If 30 calendar days pass without payment or an agreement, the service is considered terminated.

You can cancel whenever you want by notifying us in writing at least two weeks in advance. That period allows us to prepare the handover of your information.

When the service ends we hand over your contacts' data: name, phone number, email, address, company details, notes and follow-up history. The configuration, automations and templates we developed are part of our work and are not included in the handover.

Thirty days after the handover we delete your data from our systems. If the service ended due to non-payment, you can request your information within that same period.

Monday to Friday, 8:00 a.m. to 7:00 p.m. Costa Rica time, by email or WhatsApp. We respond within 24 business hours at most.

You are responsible for having your contacts' consent to store their data and to message them. You may not use the service to send spam, misleading messages or illegal content, and you must comply with the policies of the platforms you use, such as WhatsApp. If we detect use that puts the service or third parties at risk, we may suspend it.

The service runs on third-party platforms: software, messaging, email and artificial intelligence. We are not responsible for failures of or changes to those platforms, although we help you resolve anything that affects you.

We give you the tools to organize and follow up on your leads. We do not guarantee a volume of sales, clients or revenue, because that also depends on your product, your team and your market.

To the extent permitted by law, our total liability for any claim related to the service is limited to what you paid us in the three months before the event that gave rise to it.

If we make significant changes, we will notify you by email at least 15 days in advance. If you keep using the service after that date, you accept the changes.

These terms are governed by the laws of Costa Rica. Any dispute will be resolved before the courts of San José.

Last updated: October 8, 2026.